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Frequently Asked Questions
Looking for a quick answer to your question? We've compiled answers to some of our most frequently asked questions.
Yes, custom colors are available depending on the order. For more information, please contact customer service.
Selecting the right wheel or caster for your equipment is an important consideration. For help in determining the best choice, please see our Wheel Selection Guide.
Our products are sold through a nationwide network of Industrial Distributors. Check with your preferred local distributor, or contact us for the name of a Little Giant distributor near you.
All of our products are built in, and ship from University Park, IL (60484)
No, In Order To Complete The Shipping Process The Carrier Or Logistics Company Must Be On The Order At The Time It Is Submitted.
No, factory will-call is not available. All products are shipped to the dealer or directly to the customer as instructed by the dealer. As a customer service some dealers offer will-call at their facility.
All orders are treated as expedites, immediately processed upon receipt and flow through the plant utilizing lean techniques. Very little opportunity exists to improve lead times by way of "expedited orders" for most standard products. Products are shipped when available, often prior to the standard lead time.
Standard lead time is 10 business days. Items identified as "Factory Quick Ship" are guaranteed to ship in 5 business days. Items always ship the same day they are complete - often early.
To avoid the warehousing and respective inventory carrying cost associated with such an extensive variety of sizable product, most of our products are built to order utilizing lean manufacturing techniques and state of the art technology.
Little Giant products are not sold directly to application customers but are available for purchase though most national material handling distribution organizations and many other authorized national and local dealers. Please contact Brennan Equipment & Mfg., Inc. to find a dealer that can best support your needs.
Little Giant products are available to most national material handling distribution organization and many other authorized national and local dealers. Please contact Brennan Equipment & Mfg., Inc. to find a dealer that can best support your needs.
YES, while we expect the product to last for the life of the intended project, any product that has been subjected to normal use for which it is intended and is shown to be defective beyond normal wear within one (1) year from date of purchase will be repaired or replaced as seller's option. Please refer to Warranty.
If any dimension or specification is critical please contact Brennan Equipment & Mfg., Inc. or your dealer prior to order.
Product is to be inspected at time of delivery for freight damage. If product arrives damaged do not accept delivery from freight carrier and notify your dealer of the situation.
A Return Material Authorization (RMA) issued by Brennan Equipment & Mfg., Inc. is required prior to returning any product to the factory.
All of our products are powder-coated with a tough, durable, and attractive finish. Available in a number of standard colors, as well as, a wide range of custom colors.